Payment Options

Making the payment process as seamless and hassle-free as possible is our priority, understanding that it's often the least enjoyable aspect of shopping. Here's a simplified guide to facilitate your payment experience:

For Existing Customers:

  • 30-Day Credit Account: If you have a 30-day credit account, ensure you have your login details ready before you start shopping online.
  • Advance Payment Account: For those with an advance payment account, payment must be made at the time of online order completion. Acceptable methods include Visa Credit/Debit, Mastercard, or PayPal.

For New Customers:

When placing orders online, payments can be made using Visa Credit/Debit, Mastercard, or PayPal.

For Account customers with Extended Payment Terms:

You can make a payment using Visa Credit/Debit, Mastercard, or PayPal when the invoice is due by clicking the "Complete Payment" button on your invoice.

If you cannot complete your payment using Visa Credit/Debit, Mastercard, or PayPal, please make the payment to the following banking details and include a remittance indicating which invoices have been paid to

  • Bank: HSBC, Newcastle Upon Tyne Branch
  • Address: 110 Grey Street, Newcastle Upon Tyne, NE1 6JG
  • Sort Code: 40-34-18
  • Account No: 83839672
  • IBAN: GB27 HBUK 4034 1883 8396 72
  • BIC Address: MIDL GB2108J
  • VAT No: GB740191556

Should you need any assistance or have any questions, please don't hesitate to get in touch with us at 44 (0) 191 265 9832 or via email at Our team is eager to provide the support you need.

Payment Issues (Visa Credit/Debit, Mastercard):

If your card is declined during checkout when using either Visa Credit/Debit or Mastercard, please try the payment again or choose an alternative checkout method. Our ability to manually process your payment is limited, which could potentially delay your order. If your card continues to be declined, please troubleshoot using the provided information or contact your bank for assistance.

  1. Insufficient Funds: If there are not enough funds in your account to cover the purchase, your card may be declined. Check your account balance and add funds if necessary.

  2. Incorrect Card Details: Ensure that you've entered the correct card number, expiration date, and security code (CVV). Double-check the information and try again.

  3. Card Expired: If your card has expired, it will be declined. Update your card details with the current expiration date.

  4. Transaction Limit Reached: Some cards have daily spending limits. Check if you've reached your card's limit and either wait until it resets or contact your bank to increase the limit.

  5. Security Measures: Your bank may have flagged the transaction as suspicious due to unusual activity. Contact your bank to verify the transaction and try again.

  6. Card Blocked or Frozen: Your bank might have blocked or frozen your card due to suspected fraud. Contact your bank to resolve any issues and possibly unblock your card.

  7. International Transactions: If you're making an international purchase and haven't informed your bank beforehand, they may decline the transaction as a security measure. Notify your bank of your intent to make international transactions.

  8. Technical Issues: Sometimes, there may be technical issues on the bank's end or with the payment processor. Try the transaction again later or contact customer support for assistance.

  9. Expired Payment Card: If the card you're using has expired, it will be declined. Replace the card with a valid one.

  10. Unmatched Billing Address: If the billing address provided during checkout does not match the address associated with your card, the transaction may be declined. Ensure that the billing address entered matches the one registered with your card issuer. If necessary, update your billing address or contact your bank to verify and try the transaction again.