Payment Options

Making the payment process as seamless and hassle-free as possible is our priority, understanding that it's often the least enjoyable aspect of shopping. Here's a simplified guide to facilitate your payment experience:

For Existing Customers:

  • 30-Day Credit Account: If you have a 30-day credit account, ensure you have your login details ready before you start shopping online.
  • Advance Payment Account: For those with an advance payment account, payment must be made at the time of online order completion. Acceptable methods include Visa Credit/Debit, Mastercard, or PayPal.

For New Customers:

When placing orders online, payments can be made using Visa Credit/Debit, Mastercard, or PayPal.

For Account customers with Extended Payment Terms:

You can make a payment using Visa Credit/Debit, Mastercard, or PayPal when the invoice is due by clicking the "Complete Payment" button on your invoice.

If you cannot complete your payment using Visa Credit/Debit, Mastercard, or PayPal, please make the payment to the following banking details and include a remittance indicating which invoices have been paid to accounts@projectedimage.com:

  • Bank: HSBC, Newcastle Upon Tyne Branch
  • Address: 110 Grey Street, Newcastle Upon Tyne, NE1 6JG
  • Sort Code: 40-34-18
  • Account No: 83839672
  • IBAN: GB27 HBUK 4034 1883 8396 72
  • BIC Address: MIDL GB2108J
  • VAT No: GB740191556

Should you need any assistance or have any questions, please don't hesitate to get in touch with us at 44 (0) 191 265 9832 or via email at gobo@projectedimage.com. Our team is eager to provide the support you need.

Payment Issues (Visa Credit/Debit, Mastercard):

If your Visa or Mastercard payment is declined during checkout, please try the transaction again or select an alternative payment method. To protect your order from delays, please note that our ability to process card payments manually is limited. If the issue persists, you may find the checklist below helpful, or you can contact your bank directly for assistance.

  1. Insufficient Funds – Ensure your account has enough funds to cover the purchase before retrying the payment.
  2. Incorrect Card Details – Double-check your card number, expiry date, and security code (CVV) for accuracy.
  3. Expired Card – Update your payment information if your card has passed its expiry date.
  4. Transaction Limit Reached – Some cards have daily spending limits. If reached, wait until the limit resets or contact your bank to request an increase.
  5. Security Verification – Banks sometimes block transactions that appear unusual. Contact your bank to confirm the payment and retry.
  6. Card Blocked or Frozen – This may happen if fraud is suspected. Speak with your bank to resolve the issue.
  7. International Transactions – For overseas purchases, inform your bank beforehand to avoid declines due to security measures.
  8. Technical Glitches – Payment processors or banks can occasionally experience downtime. Try again later or contact us for support.
  9. Billing Address Mismatch – Make sure the billing address entered matches the one registered with your card.

We’ve been securely processing online payments for years, and we work with trusted payment providers to ensure your transactions are safe. If you need further help, our support team is always here to assist.