Q

How To Order Gobos via Projected Images New Website

Answer
A
  • Firstly you need to log in!
     
  • If you have ordered with us before, no doubt you will be in our system and registered. If this is the case, just use the button Reset Password

  • If not just move to Login on the top right hand corner of the home screen named Customer Account and follow the easy steps to becoming a customer.
     
  • Once you have registered, you can now browse our Gobo Catalogue or Create Custom Gobo.
     
  • To buy from our Gobo Catalogue it’s as easy as finding the gobo you want, entering details about the light you are using and checking out securely via the Basket.
     
  • You will no longer be required to sign off a proof, as the artwork you see on the Basket screen is the Gobo you will receive.
     
  • Choose delivery and select your delivery address and it should be with you the next day after dispatch!
     
  • For custom Gobos you will now order online via 5 easy steps in the Create Custom Gobo tab.
 
In this tab you will see the 5 easy steps laid out to ordering a custom Gobo -
 
Step 1 - Gobo Type, you will need firstly to select the material you would like the Gobo to be made from. Whether that be metal, mono, single or full colour glass. Once you know what type of Gobo you want, tell us what light you are using to project it. Then press Next.
 
Step 2 - Artwork, we need artwork to produce a custom Gobo so please select this from your computer via the Choose File button. We require editable vector files to produce a Gobo (EPS, PDF or AI). If  you don’t have these not to worry, upload another image file and we can recreate this at a small extra cost. Once you upload your file(s) press Next.
PLEASE NOTE THE MAX FILE SIZE IS 20MB.
 
Step 3 - Additional Information, this is where you place the date you require the gobo by. If you need it urgently or have any requirements, like the Gobo is being delivered to a venue under a client name, please note it in this area.
 
Step 4 - Your Details, in this area you will either be asked to Login or Register (if you haven’t before this point you can do this now). Once Logged in you will now be asked to enter your delivery details for the first time. Once you have done this (and completed your first order) you will be able to automatically select this next time from a drop down menu. Press Save.
 
Step 5 - Your order has been saved and you will see a summary of it here.  At this point you can add either another Custom Gobo to the quote or add catalogue Gobos to the quote. To do this, just go through the custom process again. If you are only ordering 1 Custom Gobo you can then Submit Quote.
 
From this point we will take over and work our magic in the studio.
 
Once your proof is ready to view and sign off, you will receive an email advising you to log back in via the Customer Account. Once you login go to Quote History and View Details of the quote you want to approve. Here you should see your proofs, either ready to Accept, Update or Reject. If you update or reject the quote we will be alerted and amend as needed. If you Accept, you will be pushed to the Checkout to pay.
 
The beauty of doing all this online is you can keep track or your quote and order history at the click of a button and do this anywhere at anytime.
 
Producing a quote for a customer
 
If your customer wants 2 custom Gobos and 5 catalogue Gobos and you want a rough price all on the same order, please follow the Custom Gobo route. Once you have put through your Custom Gobos, use the Add Catalogue Gobo button to add them to your quote.  When adding catalogue Gobos to a quote be sure not to Add to Basket and use Add to Quote.
 
Once you have added all the Gobos requested by your customer you can see the full list of individual items added in your Customer Account under the Quote history tab.

Q

What Artwork Do I Need To Send You?

Answer
A
Artwork Requirements

We accept a variety of different formats although editable vector artwork it the prefered file type. We use Adobe Illustrator and Photoshop CS6 to prepare artwork for gobo production.

Vector artwork should be saved as an Adobe Illustrator compatible file, ideally as an eps file. This is our ideal format and is perfect for logos and text.

Bitmapped artwork should be saved as an Adobe Photoshop compatible file. You can send jpeg’s, but the resolution and compression of the file may reduce the image quality. If this is the case we will redraw which may come at an extra cost or ask you to supply a higher resolution vector file.

To achieve the best possible projection we ask that your artwork be saved at minimum resolution of 600dpi with an image size of at least 127 x 127mm.

If you need to reduce the file size of your artwork please use a file compression utility instead of a graphic compression.
  • Files less than 5MB can be emailed to gobo@projectedimage.com
     
  • Files between 5-10MB can be emailed to projectedimage@googlemail.com Files in excess of 10MB will have to be uploaded to order custom designs or posted on CD to: Projected Image UK Ltd, Unit 17 Hoults Estate, Walker Road, Newcastle upon Tyne NE6 2HL.
We also accept hard copies of artwork but please note additional redraw charges may be incurred with complex and low quality artwork.

Hard copies can be faxed to +44 (0) 191 265 9832 or posted to the above address. 

Q

What Resolution Are Projected Image Gobos Imaged At?

Answer
A
We use the highest resolution imagesetting technology available, which can achieve a true 5080 X 5080 dpi. We use line screening between 425 and 600 lines per inch.  Highly detailed and complex full colour images will always look better on larger sized gobos, they allow more pixels, more detail, and give much better results. We will always be happy to advise you on how to get the best possible projection.

Q

Glass v Metal Gobos

Answer
A
Metal gobos are a cheaper option, made from cheaper raw material and are easily mass produced. The limitations of metal gobos are:
  1. Tagging
  2. Black and white images only
  3. Limit on detail

We manufacture our metal gobos using super-high quality brass alloy. This material has superior thermal characteristics, making them less prone to heat distortion and burning out than standard steel gobos.

Glass Gobos

We only use the highest quality raw materials. Sourced globally from specialist suppliers, producing thermally robust borosilicate glass substrates, coupled with high density sputtered coatings.
 
Unique dark mirror coatings, on the reverse side of the gobo, drastically cuts down on internal reflections. Leading to sharper projections, with less glow or ‘halation’ around the projected image.
 
Black and white gobos

These allow for very fine detail images to be realised, even on small gobo sizes. Using the most advanced imagesetting technology available, we can produce extremely small text and images which are pin sharp. We can also produce high resolution greyscale images with fine shades and blends and photographic quality images.
 
Colour Glass Gobos

We use the patented Beacon Full Colour GoboTM process. This uses ultra thin zero expansion dichroic layers producing a very thin finished gobo which will actually fit in modern automated fixtures. It also keeps all the layers of the image effectively in the same focal plane, this is particularly important
in the many fixtures now available with high quality projection optics.

This process uses Cyan, Magenta, Yellow and blacK (CMYK) colour mixing. This allows us to produce a very wide range of colours as well as full high definition photographic style images. We produce three main types of colour gobos:
 
  1. Single colour, clear and black. These allow you to have for example text and a coloured logo on the same gobo or to have a coloured background with clear and black text or graphic elements. Colour in this instance refers to flat colour and does not include gradients.
     
  2. Two colour, clear and black. These allow you to have for example text and a coloured logo on the same gobo or to have a coloured background with clear and black text or graphic elements. Colour in this instance refers to flat colour and does not include gradients.
     
  3. Full colour. Your imagination is the limit, we can reproduce multiple colours, shades and gradients and extremely fine detail. Complex graphics, realistic colour photographic images are all possible using this method. 

Q

Can You Produce A Gobo In Our Brand Pantone Colours?

Answer
A
It is not possible to guarantee exact pantone colour matching. Fortunately  we have a great deal of experience in this area and will do everything we can to get the best possible results for you. If you can provide us with a gel reference colour (such as Lee filters) this is great.

Projecting coloured images is very different from viewing in print or on a monitor/tablet/phone. We use full CMYK colour mixing plus spot colour filters to match your requirements as best as is possible.

Other factors can affect the projected colours, lamp type as well as environmental factors, coloured projection surfaces and ambient lighting can all have a major effects. These factors need to be considered and clients expectations managed accordingly.

Q

What Are The Limitations On The Image Size?

Answer
A
Each light/projector has a maximum image area beyond which it will not be able to focus correctly. Its always better to have a smaller image size on the gobo to benefit from the sharper, central part of the lens.

Q

What Is Keystoning And When Do I Need It?

Answer
A
Keystoning or keystone correction is required when it is not possible to position the light directly in front of the projection surface. Projecting obliquely will result in a distorted image. Projected Image can alter the artwork so that the projected image is not distorted. Contact Projected Image if you think you may require this service.

Image Calculation

If you need your projected image to be a particular size Projected Image can calculate whether it is possible to achieve and alter the image area on the gobo as required.

Q

On The Proof That I Have Received The Black Elements Of My Logo Have Been Turned To White - Why?

Answer
A
We always recommend that Gobo images are projected ‘out of black’.
 
We don’t recommend projecting large, clear backgrounds as the surrounding pool of white light tends to detract from any image. Also clear areas will show up the dust and dirt within the Light/Projector.

But If you have a specific circumstance which requires a clear background, please contact us and we will be happy to do that for you.

Q

How Should Glass Gobos Be Handled?

Answer
A
With extreme caution – ideally by the edges only, with clean hands! Avoid getting fingerprints, grease or dirt on the surface.
 
We recommend using cotton or latex gloves when fitting the gobo into the Light/Projector. Never place any direct pressure on the surface of a glass gobo as the individual elements can be easily damaged.

Which direction should the glass gobo be placed in the Light/Projector?

The gobo MUST be installed so that the reflective surface faces the bulb and therefore the black coating faces the lens.
 


Q

How should a glass Gobos be cleaned?

Answer
A
Try to avoid getting any dirt or grease on the Gobos as these will cause ‘hot spots’ which will damage the coating.

Monochrome (black and white) Gobos can be cleaned very carefully using a cotton bud and alcohol or acetone.


Colour Gobos need to be treated even more carefully due to the thin layers of dichroic glass used. We would advise against cleaning them yourself– please call us for further advice. We will always be happy to clean Gobos for you, send them up, and we can clean them for you free of charge.

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Testimonial


"Recieved the gobos today and have to say I'm really impressed. Thank you for the standard and speed of service"

Kate Farrow
Pinsent Masons LLP

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