Firstly you need to log in!
If you have ordered with us before, no doubt you will be in our system and registered. If this is the case, just use the button Reset Password
If not just move to Login on the top right hand corner of the home screen named Customer Account and follow the easy steps to becoming a customer.
Once you have registered, you can now browse our Gobo Catalogue or Create Custom Gobo.
To buy from our Gobo Catalogue it’s as easy as finding the gobo you want, entering details about the light you are using and checking out securely via the Basket.
You will no longer be required to sign off a proof, as the artwork you see on the Basket screen is the Gobo you will receive.
Choose delivery and select your delivery address and it should be with you the next day after dispatch!
For custom Gobos you will now order online via 5 easy steps in the Create Custom Gobo tab.
In this tab you will see the 5 easy steps laid out to ordering a custom Gobo -
Step 1 - Gobo Type, you will need firstly to select the material you would like the Gobo to be made from. Whether that be metal, mono, single or full colour glass. Once you know what type of Gobo you want, tell us what light you are using to project it. Then press Next.
Step 2 - Artwork, we need artwork to produce a custom Gobo so please select this from your computer via the Choose File button. We require editable vector files to produce a Gobo (EPS, PDF or AI). If you don’t have these not to worry, upload another image file and we can recreate this at a small extra cost. Once you upload your file(s) press Next.
PLEASE NOTE THE MAX FILE SIZE IS 20MB.
Step 3 - Additional Information, this is where you place the date you require the gobo by. If you need it urgently or have any requirements, like the Gobo is being delivered to a venue under a client name, please note it in this area.
Step 4 - Your Details, in this area you will either be asked to Login or Register (if you haven’t before this point you can do this now). Once Logged in you will now be asked to enter your delivery details for the first time. Once you have done this (and completed your first order) you will be able to automatically select this next time from a drop down menu. Press Save.
Step 5 - Your order has been saved and you will see a summary of it here. At this point you can add either another Custom Gobo to the quote or add catalogue Gobos to the quote. To do this, just go through the custom process again. If you are only ordering 1 Custom Gobo you can then Submit Quote.
From this point we will take over and work our magic in the studio.
Once your proof is ready to view and sign off, you will receive an email advising you to log back in via the Customer Account. Once you login go to Quote History and View Details of the quote you want to approve. Here you should see your proofs, either ready to Accept, Update or Reject. If you update or reject the quote we will be alerted and amend as needed. If you Accept, you will be pushed to the Checkout to pay.
The beauty of doing all this online is you can keep track or your quote and order history at the click of a button and do this anywhere at anytime.
Producing a quote for a customer
If your customer wants 2 custom Gobos and 5 catalogue Gobos and you want a rough price all on the same order, please follow the Custom Gobo route. Once you have put through your Custom Gobos, use the Add Catalogue Gobo button to add them to your quote. When adding catalogue Gobos to a quote be sure not to Add to Basket and use Add to Quote.
Once you have added all the Gobos requested by your customer you can see the full list of individual items added in your Customer Account under the Quote history tab.