Shipping policy

Shipping Options

Delivery Services for the United Kingdom:

  • DHL Next Working Day Delivery: £7.95
  • DHL Northern Ireland 1-2 Working Day Delivery: £7.95
  • Scheduled and express delivery options are available at an additional cost, depending on the time of order and delivery address.

United Kingdom Shipping Disclaimer:

The prices mentioned above are based on agreements with our courier for the majority of areas within the United Kingdom. Although it is unlikely, please note that additional shipping charges may be incurred for deliveries to some harder-to-reach locations.

Delivery Services for International:

  • We provide global shipping for all our products. For pricing details, please contact us.

Production Times

At Projected Image, we pride ourselves on our in-house production capabilities, ensuring rapid delivery of your orders. The times provided below are estimates and begin after your purchase.
  • Monochrome Glass: Typically dispatched within 1 working day.
  • Single Colour Glass: Typically dispatched within 1 working day.
  • Two Colour Glass: Typically dispatched within 1-2 working days.
  • Full Colour Glass: Typically dispatched within 2-5 working days.
Please Note: Production timelines may vary based on artwork quality and order size. For high-quality artwork guidelines or to discuss large orders, contact us at +44 (0) 191 265 9832 or gobo@projectedimage.com.

VAT & Import Disclaimer

At Projected Image, we strive to ensure transparency and compliance with tax laws applicable to our products and services. Please note the following regarding Value-Added Tax (VAT) and potential import charges:

  1. VAT Charges: For customers within regions where VAT is applicable, VAT will be calculated and applied at checkout according to the local tax rates of your billing and/or shipping address. The final amount, including VAT, will be displayed before you confirm your purchase.

  2. Regions without VAT: For customers purchasing from countries where VAT does not apply, the displayed prices on our website are exclusive of VAT. However, your order may be subject to local import charges upon arrival in your country.

  3. Import Charges: Please be aware that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. We recommend checking with your country’s customs office to determine what these additional costs will be prior to buying.

  4. Liability: Projected Image is not responsible for any import charges, duties, or taxes incurred on your order. These charges are levied by the destination country and must be borne by the recipient. We have no control over these charges and cannot predict their amount.

  5. Compliance: It is your responsibility to ensure that the purchased goods are legally importable to your destination country. Projected Image will not be liable for any items or charges if the order is held by customs or other government agencies.

We appreciate your understanding and compliance with these terms. If you have any questions regarding VAT, import charges, or any other concerns, please contact our customer service team before placing your order.